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FAQ

  • What is your return/exchange policy?
    We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 14 days of receiving your item to initiate a return or exchange. Please refer to our Return Policy for detailed instructions on how to return or exchange your item. Contact us at support@templemervindesignco.com
  • How long does it take to process and ship my order?
    In stock orders are typically processed within 1-2 business days, and pre-orders are typically processed in 7-14 days. Shipping times vary depending on the destination. Once your order is shipped, you will receive a shipping confirmation email with tracking information. Please note that shipping times may be affected by holidays or other unforeseen circumstances.
  • Can I track my order?
    Yes, once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to track the status of your order and estimated delivery time.
  • Do you offer wholesale or custom orders?
    Yes, we offer wholesale and custom orders for select products. Please contact us at info@templemervindesignco.com for more information on wholesale or custom order inquiries.
  • Can I cancel or modify my order after it has been placed?
    Once an order has been placed, it is processed as quickly as possible. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may be shipped out quickly, and we cannot guarantee changes or cancellations. Contact us at support@templemervindesignco.com
  • How can I contact customer service?
    You can contact our customer service team by email at support@templemervindesignco.com or through our Contact Us page on our website. We strive to respond to inquiries within 24-48 hours, excluding weekends and holidays.
  • What payment methods do you accept?
    We accept major credit cards such as Visa, Mastercard, American Express, and Discover for online orders. We also accept cash and mobile payments for local pickups.
  • What are your shipping options?
    We offer standard shipping within the United States, as well as international shipping to select countries. Expedited shipping options may also be available for faster delivery. Please refer to our Shipping Policy for more information.
  • How do I care for my shirt?
    We recommend following the care instructions provided with your shirt to ensure its longevity. In general, we recommend machine washing your shirt inside out with like colors in cold water, and tumble drying on low heat or air drying. Avoid using bleach or harsh detergents, and do not iron directly on the design.
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